At SooqPlus, we aim to provide a smooth and reliable experience for all users. Please read our refund policy carefully before making any purchase within the app.

1. Digital Services & Subscriptions

All purchases made on SooqPlus are for digital services. Once a service, subscription, or feature is activated, refunds are generally non-refundable.

2. Eligible Refund Cases

Refunds may be considered only in the following situations:

• Duplicate payment made by mistake

• Technical issues that prevent access to a paid service and cannot be resolved

• Unauthorized transactions proven by valid evidence

3. Non-Refundable Cases

Refunds will not be issued for:

• Change of mind after purchase

• Lack of usage or inactivity

• Violations of our Terms of Service

• Services already used or partially used

4. Requesting a Refund

To request a refund, users must contact our support team within 7 days of the purchase date and provide:

• Account details

• Proof of payment

• Reason for the refund request

📧 Email: [your support email]

5. Processing Time

Approved refunds will be processed within 7–14 business days, depending on the payment method.

6. Policy Updates

SooqPlus reserves the right to update or modify this refund policy at any time. Changes will be effective immediately upon posting.